Frequently Asked Questions
Here are answers to common questions I field from prospective clients. Of course, feel free to connect with me anytime to respond to your queries.
What can I expect from working with you?
From one professional to another, I will extend you every courtesy and the respect you and your project deserves. I firmly believe in the Golden Rule – "Do unto others as I'd have them do unto me."
Expect quality results – that's my promise to you. Naturally, any copywriting project is a two-way street. I will depend on your cooperation to fulfill my promise to you.
Do you do the work yourself or outsource?
When you hire my writing services, I do the writing. This way, I retain control over the outcome. Plus, I figure that if my client hires me for my tech writing services, they rightfully expect me to do the writing. I may have occasion to outsource some research work. And if you need graphic design work done, for example, I work closely with quality design specialists to deliver the finished product you deserve.
Do you charge more for rush jobs?
I take my deadlines for my clients seriously. Should you approach me with a rush job and my schedule is full, I will not jeopardize commitments already made to "shoehorn" in another project.
Now, I realize other writers may use a rush job as justification to increase their rates even at the risk of compromising the results, but this is not how I operate. Either I take your urgent project on because I have the time to do it justice, or my schedule will not allow it, in which case we either come to a compromise, or I respectfully decline.
What if I want to make revisions?
I allow up to two formal reviews as part of my standard tech writing package, based on working with the original scope. Additional revisions and modifications required due to scope changes or extended delays from your side may incur additional charges.
What do your fees include?
I submit a written quote outlining what I offer for your tech writing project. In general, my quoted price includes the research and writing required and any contact I need to make with your customers or other parties (within reason) to reach the objectives set out in our agreement.
How do I go about hiring you? Do I have to sign a contract? Do you ask for money upfront?
If you're satisfied with my firm price quote and wish to proceed, you click on the Accept button accompanying my online quote, and I'll issue you an invoice for the deposit – typically 50% due upon receipt of the invoice (I waive the need for a deposit for established clients). Payment is a simple online process by credit card or e-transfer.
Unless otherwise agreed to, final invoices are due either upon receipt of my invoice or 14 days after my first submission. You can count on me to make every effort to respond promptly to your requests. In return, from one professional to another, I expect you will pay promptly.
Will you coordinate with my other suppliers?
Yes, I will coordinate with other parties as you direct to complete the project. Of course, I have no control over their actions, so I cannot guarantee timely completion if they are slow to respond. I'll keep you apprised of any concerns I may have that could affect project scheduling.
I work in a highly technical field. How will you understand enough about my work to write about it?
It's in the technical matters where you'll discover the benefits of my engineering background and years of experience working in technology. I do not claim to know all about your technologies and services. However, I will understand enough to ask the right questions and get the appropriate responses. I'll translate what I learned into content that will land for your target audiences and spur on the results you seek.
What sets you apart from other copywriters?
Technology is often an engineering-intensive field in which I have both great interest and firsthand work experience. I enjoy offering my unique insights and style to the tech writing projects I take on.
Most importantly, in engaging my tech writing services, you're dealing with an experienced copywriting professional who will help make your life easier. I'll get the job done with minimal oversight, on time and on budget, and deliver to you a polished product you'll be proud to put to work.